Career Opportunities
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Summary: Receive, investigate and respond to all customer inquires regarding shipments, products and complaints. Input phone/fax orders and relative data into the computer by performing the following duties.
Essential Duties and Responsibilities include the following: (Other duties may be assigned to meet business needs.)
- Talk with customers by phone concerning orders, returns, shipments and products.
- Receive and enter phone and fax orders
- Call customers when necessary to advise shipments delay and/or information necessary to process orders
- Initiate tracers with carriers
- Make changes to or cancel orders/backorders
- Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Initiate file maintenance for corrections to computer’s customer file
- Fill out forms, determine changes for service requested
- Solicit sale of new or additional services
- Handle irate customers in a professional manner
- Obtain customer feedback information
Qualification/Requirements:
- Must have a high school diploma or GED
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manual
- Ability to calculate figures and amounts
- Ability to interpret technical instructions in diagram form
- Excellent communication skills
- Good grammar, voice and diction
- Basic computer and keyboarding skills
- Excellent customer service skills (friendly, courteous and helpful)
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