• Client Services
  • Business Development
  • Campaign Management
  • Product Development
  • Optimizing Returns
• Creative Services
• Sales Center
  • Staff
  • Product Scripts
  • Art of the “Soft Sell”
  • Quality Monitoring
  • Upsell Scripting/Success
  • Training
  • Weekly Productivity     Reporting
• Transaction Processing
• IT Department
  • Systems & Hardware
  • Data Management
  • Phones
• Websites
  • Development
  • SEO, Paid Placement
  • Marketing
• Fulfillment
  • Shipping
  • Inventory Warehousing
• Customer Satisfaction
  • Staff
  • Recorded Sales
  • Return Policy
• Legal Department
• Accounting & Purchasing
  • Accounts Payable
  • Accounts Receivable
  • Purchasing

Customer Satisfaction

"Our ultimate goal is to always make the customer happy."

— Catherine Ratcliffe, Customer Satisfaction Manager

Our work goes beyond service and support to satisfaction.

We want to do more than just service; we want happy and satisfied customers that order from us again and again. Our trained representatives handle each call in a professional and personal manner, building relationships with every individual customer. Our representatives stand behind their work, giving their name and personal phone extension to all our customers.

What do you want when you call that 800 number?

Whether they call in with product questions, return requests, or are just so excited to receive their order that they want to know when it will arrive, our representatives are trained and ready to solve all issues. Our persuasive product literature and knowledgeable representatives can frequently transform a literature request into a sale.

State of the art technology helps us service our customers better and faster.

We turn one time customers into lifetime customers because they enjoy doing business with us. We make each call easy and hassle-free by quickly identifying the customer, tracking the status of every package, personalizing fulfillment needs, and making a note of the conversation every time the customer calls.

The Customer Satisfaction Department hours of operation:
8:30 am to 5:30 pm Eastern Standard Time.

For easier service, please use our Customer Support email address, customersupport@itvdirect.com. We can review your email and a customer service representative can get right back to you.