• Client Services
  • Business Development
  • Campaign Management
  • Product Development
  • Optimizing Returns
• Creative Services
• Sales Center
  • Staff
  • Product Scripts
  • Art of the “Soft Sell”
  • Quality Monitoring
  • Upsell Scripting/Success
  • Training
  • Weekly Productivity     Reporting
• Transaction Processing
• IT Department
  • Systems & Hardware
  • Data Management
  • Phones
• Websites
  • Development
  • SEO, Paid Placement
  • Marketing
• Fulfillment
  • Shipping
  • Inventory Warehousing
• Customer Satisfaction
  • Staff
  • Recorded Sales
  • Return Policy
• Legal Department
• Accounting & Purchasing
  • Accounts Payable
  • Accounts Receivable
  • Purchasing

Staff

Customer Satisfaction Staff

Customer Satisfaction is set up as a department focused on responding to the customer's every question and concern; after all, customers are the cornerstone to our success.

Customer Satisfaction phone reps are well trained in the products they are dedicated to servicing; they can answer every question and can quickly turn a new customer into a satisfied customer and save sales.

The return department works to quickly and accurately review and process every return; standing proudly by the ITV money-back-guarantee.

Customer Satisfaction Managers delegate and divide their tasks into specialized administrative processes to professionally handle every situation; credit card disputes, mail-in-checks, return reply correspondence and other customer processes.

The Customer Satisfaction Department hours of operation:
8:30 am to 5:30 pm Eastern Standard Time.

For easier service, please use our Customer Support email address, customersupport@itvdirect.com. We can review your email and a customer service representative can get right back to you.