• Client Services
  • Business Development
  • Campaign Management
  • Product Development
  • Optimizing Returns
• Creative Services
• Sales Center
  • Staff
  • Product Scripts
  • Art of the “Soft Sell”
  • Quality Monitoring
  • Upsell Scripting/Success
  • Training
  • Weekly Productivity     Reporting
• Transaction Processing
• IT Department
  • Systems & Hardware
  • Data Management
  • Phones
• Websites
  • Development
  • SEO, Paid Placement
  • Marketing
• Fulfillment
  • Shipping
  • Inventory Warehousing
• Customer Satisfaction
  • Staff
  • Recorded Sales
  • Return Policy
• Legal Department
• Accounting & Purchasing
  • Accounts Payable
  • Accounts Receivable
  • Purchasing

Upsell Scripting/Success

Maximizing the RPC (Revenue Per Call)

Around here the buzz words are RPC and Continuity Program. ITV Executives work closely with you to develop strategies for driving up the Revenue Per Call by upselling your product and closing on Continuity Programs that drive residual income.

A hands-on campaign with instantaneous changes and feedback

We encourage and facilitate direct contact between your marketing team and the sales reps dedicated to handling your calls. Because of our unique in-house set-up, we can change on a dime. Scripts can be changed in a matter of minutes and our sales and customer service reps provide us with instantaneous customer feedback. We also know immediately what stations are pulling in calls and which ones aren't.

Effective scripts that tailor to each individual

Every ITV script is written with powerful, value-building comments that keep Sales Reps performing at their top level. Personalization is also a crucial element of the sales process, and the scripts are tailored to craft responses to the customers every rebuttal. ITV Sales Reps listen to the customer's every need and want, and create an upsell offer that best suits them, and increases your bottom line.